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Frequently Asked Questions

We'll answer your questions before you sign up

If you have any questions that aren't listed here, please contact us. We'll respond within 24 hours.

Do I need to know how to code to manage my WordPress site?
No. WordPress is designed for anyone. When we hand over the site to you, we'll personally train you on its basic management.
How long will it take for my website to be ready?
A basic corporate website can be ready in 5–7 business days. A full-featured WooCommerce store can take between 15 and 20 business days.
What does the monthly maintenance plan include?
Includes updates to WordPress core, plugins, and themes; daily backups; 24/7 uptime monitoring; security checks; and a monthly site status report.
Can I migrate my current site to your hosting service without losing any data?
Yes. We perform complete migrations free of charge from any provider. The process is 100% transparent and involves no downtime.
What forms of payment do you accept?
We accept bank transfers, PSE, credit and debit cards, and other local payment methods for Colombia and Latin America.
Are there any contracts with a minimum term?
No. All of our services are month-to-month with no minimum contract term. You can cancel anytime without penalty. We want you to stay because you're satisfied, not because you have to.